CUSTOMER SATISFACTION QUESTIONAIRE

Speed of answering telephone

Promptness in returning calls

Courtesy of service

Information provided with speed and accuracy

Ability to cope with last minute bookings & changes

Ability to cope with problems

Airfares – Ability to offer alternative fare quotes
i.e Promotional fares, creative ticketing

Car Rental – ability to offer competitive rates

Hotels – Savings made on our Corporate &
Preferred Rates in comparison with direct rates
at hotel.

UK Rail Tickets – Ability to offer efficient fares
Advice and ticketing service

Is the E-Ticket / TOD Information provided quickly enough for you ?

Overall Level of Service received

How important do you consider the option of using an on-line reservation system ?

Very Important Quite Important Reasonably Important Not Very Important

Do you use our on line reservation systems?

Yes No

If yes, what do you use it for?

N/A Itinerary Planning Book point to point itineraries Book all itineraries Other

BS Executive Travel produces a monthly newsletter, which is posted on our web site. Do you receive email notifications of a new Newsletter posting?

Yes No

If no, and you would like to receive these notification, please use the
‘Sign up for our Free Newsletter’ on our home page.

Please advise of any other subjects you would like to see covered by our newsletter.

As BS Executive Travel develops its policy on Carbon emission Reporting, would you like to be notified as and when this becomes available ?

Yes No

Please add any further comments that you have regarding the Travel Service provided by BS Executive Travel Limited.

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